Experience Pro
Empowering organizations to excel in customer experience.
Chadi Sayah Experienced Consultant
A Leader in Customer Experience & Business Transformation
With expertise in Customer Experience & Business Transformation, Chadi Sayah is dedicated to delivering exceptional results. His strategic approach and innovative solutions have helped numerous clients achieve success. Chadi's commitment to excellence and client satisfaction sets him apart in the industry. His proven track record and leadership skills make him a valuable asset to any project. Connect with Chadi today to elevate your business to new heights.
Transforming Customer Experiences & Driving Business Growth
Delivering excellence in customer journey strategy, digital transformation, and operational efficiency.
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20+ Years of Industry Leadership
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Expert in Customer Experience & VIP Client Engagement
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Trusted Advisor in Hospitality, Retail, Banking & Digital Platforms
Call to Action: "Let's Collaborate – Contact Me"
About Me.
A Leader in Customer Experience & Business Transformation
With over two decades of experience spanning luxury hospitality, retail, banking, and digital transformation, I specialize in crafting seamless customer journeys that drive brand loyalty and business success. From leading Jumeirah International’s reservations team to transforming Alshaya’s customer service operations, and opening SALT Albahar resort, I have built a reputation for delivering measurable results.
Professional Summary:
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Customer Experience Strategy: Enhancing engagement, retention, and service excellence.
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Digital & Omnichannel Transformation: Driving efficiency through technology and automation.
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VIP & Premium Client Services: Creating luxury service frameworks for high-value customers.
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Leadership & Operations Management: Building high-performing teams across industries.
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Strategic Growth & Business Development: Developing and executing customer-centric business models.
Experience & Achievements:
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Resort Director | SALT AlBahar, Independent Food Company | 2024 – Present
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Led the pre-launch strategy for the resort, ensuring seamless opening and exceptional customer experience.
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Developed and implemented the customer journey framework, enhancing guest satisfaction by 35%.
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Collaborated with IT teams to optimize the resort’s website and booking systems, streamlining reservations and guest communications.
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Recruited and trained customer-facing teams, ensuring top-tier service standards across all resort operations.
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Established and managed the Housekeeping Department, implementing SOPs for all customer-facing sections to guarantee service consistency.
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Successfully launched the resort with high operational efficiency, ensuring all departments functioned cohesively to deliver premium guest experiences.
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Business Consultant | Arammeem Company | 2023 – 2024
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Implemented CX and operational enhancements for a leading app-based platform.
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Improved efficiency by 30% and revenue by 15% year-over-year.
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Elevated customer satisfaction metrics by 40% through strategic quality control initiatives.
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Director of Customer Experience | Leejam (Fitness Time) | 2021 – 2022
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Increased retention by 25% through personalized CX programs.
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Established a multi-channel contact center, enhancing efficiency by 50%.
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Led CX strategy across 135 fitness centers, driving improved service quality.
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Head of Quality Control & VP Customer Support | Arammeem Company (ToYou App) | 2018 – 2021
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Reduced complaints by 70% through quality control initiatives.
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Designed a customer-centric chatbot, improving resolution rates by 45%.
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Balanced customer needs with business requirements, presenting a compelling case for internal improvements.
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Managed, improved, and innovated customer service processes, enhancing efficiency and responsiveness.
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Led quality assurance (QA) for the call center, fleet team, content accuracy in the app and menus, and sales processes to maintain operational excellence.
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Assessed and managed the Customer Experience team, driving continuous process improvements and service enhancements.
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Developed and tested new strategies to enhance customer satisfaction, increasing NPS year-over-year.
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Managed the CX budget effectively, ensuring funding allocation to initiatives that improved customer recommendation ratings.
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Provided monthly board reports and contributed to business priorities, ensuring CX alignment with corporate goals.
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Set business objectives, managed targets, and optimized budget achievement for sustainable business growth.
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Regional Customer Service Manager | M.H. Alshaya Co. | 2009 – 2017
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Managed a service team of Field Support Managers, ensuring alignment with departmental goals and regional consistency.
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Led the performance of 45+ team members across 10 markets, consistently meeting and exceeding service level agreements.
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Expanded Alshaya’s contact center operations from 2,000 to 35,000 customer interactions per month over 7 years, growing the workforce from 4 to 45+.
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Spearheaded the launch of major corporate products, including Alshaya Card, Food Delivery, and eCommerce platforms, enhancing brand loyalty and digital engagement.
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Positioned the department as a key business support unit, involved in launching and managing customer loyalty programs such as My Starbucks Rewards & Alshaya Privileges Club.
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Led ISO 10002:2014 certification for Alshaya’s Contact Center, emphasizing superior customer satisfaction standards.
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Established strategic relationships with brand management and operations teams, ensuring seamless execution of action plans.
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Built a centralized corporate customer database, continuously expanding and optimizing customer engagement.
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Recommended and implemented process, system, and communication improvements, enhancing service delivery.
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Led the Voice of the Customer program, increasing customer feedback submissions and improving quality reporting.
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Services
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Blog Articles
Testimonials
Tommy Kolega
Chadi is the ultimate customer advocate. Always seeking to please his customers and enable his teams to meet and exceed his clients expectations. He was very professional and always looking for ways to improve the tools and services his team could use to please customers - and ultimately drive revenue up with loyal customers.
John Doe
Chadi's strategic approach helped us redefine our customer service standards and boost customer satisfaction levels.
Emma Smith
Working with Chadi was a transformative experience, his insights brought a new perspective on customer-centric strategies.
Marco Rodriguez
Chadi's innovative solutions revolutionized how we engage with customers, resulting in increased customer retention and repeat business.